SES Supporting Students: Dealing with Conflict and Confrontation

Course Code

Course has already taken place


Matt Guy,Andrew Gordon-Platt

This course is suitable for Student Education Service staff working with
undergraduate and/or postgraduate students (taught and research). If the
course is FULL, then please register on our waiting list by emailing
your details to the Student Education Service Training and Development
Team (

Wednesday, January 27, 2016, 09:30 to 12:30

Max Places:

Overall Aims of the Course
Conflict and violence at work is a historical and significant issue for
those working in Higher Education. This three hour course will teach you
high level techniques used by security and close protection
professionals to increase situational awareness, recognise potentially
violent situations, and utilise appropriate verbal and non-verbal de-
escalation tactics to diffuse them.
**Please note this course was previously titled "Diffusing Difficult

Course Content
- Situational Awareness
- Positioning
- Communication and Conflict Management

Intended Outcomes
- To be able to use situation awareness to assess risk
- To understand methods of communication for defusing conflict
- To be aware of my role in de-escalating situations, and techniques to
do so.

Learning and Teaching Methods
Interactive workshop

Andy Gordon-Platt has worked in the University of Leeds for over 15 years.
He is responsible for the safety and security of 40,647 Staff and
students, with principle responsibilities to and including the following:

Promoting a University wide comprehensive security package which concentrates
the delivery of an innovative and effective Crime Prevention Strategy
ensuring that all students and staff receive crime prevention and personal
safety advice throughout their time at the university.

Producing buildings security surveys for new and existing projects,
with the utilisation of the BREEAM and Secure by Design matrix and
model in context. To maintain good sound links and working partnerships
with other agencies: West Yorkshire Police, LCC, and North East
Counter Terrorism Unit (NE CTU).

Comments from Past Participants
"Good course, would recommend to colleagues"